Privacy Policy
Effective Date: May 1, 2025 | Last Updated: May 1, 2025
This Privacy Policy ("Privacy Policy") applies to SCP Refrigeration ("Company," "we," "our," or "us") and describes how and why we might collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at scprefrigeration.com, or when you contact us by phone, text, email, or engage with our affiliated businesses, or otherwise interact with us.
Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our Services.
Table of Contents
- What Information We Collect
- How We Use Your Personal Information
- How We Disclose Your Personal Information
- Cookies and Other Technologies
- Your Privacy Choices and Rights
- Texas Privacy Rights (TDPSA)
- California Privacy Rights
- Retention of Personal Information
- Children's Information
- Other Provisions
- Contact Us
1. What Information We Collect
We collect personal information that you provide to us, that is automatically collected, or that we obtain from other sources.
A. Personal Information You Provide
We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our services, participate in activities on the Services, or otherwise contact us. The personal information we collect depends on the context of your interactions with us and includes:
- Identifiers: Name, postal address, email address, phone number, IP address, and similar identifiers.
- Customer Records: Name, address, telephone number, and billing/payment information.
- Commercial Information: Products or services requested, obtained, or considered.
- Communications: Information you provide when contacting us via phone, email, or our website forms.
- Preferences: Service preferences, marketing opt-in/opt-out records, and similar data.
B. Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and your use of our Services, including:
- Log data (IP address, browser type, pages visited, time and date of visit)
- Device data (hardware model, operating system, unique device identifiers)
- Location data (general location derived from IP address)
- Cookie and tracking technology data (see Section 4)
C. Information from Other Sources
We may obtain information about you from third-party sources, such as public records, data analytics providers, advertising partners, and referral services, to supplement the information we collect directly.
2. How We Use Your Personal Information
We use personal information for the following business purposes:
A. Provide Our Services
- Managing your information and accounts
- Booking and scheduling our services
- Answering requests for customer support
- Communicating with you about your account and policy changes
- Processing your financial information and payment methods
- Processing job applications submitted through our Services
B. Administrative Purposes
- Fraud prevention and security monitoring
- Measuring interest and engagement in our Services
- Improving, upgrading, or enhancing our Services
- Developing new products and services
- Auditing and compliance activities
- Enforcing our agreements and policies
- Complying with legal obligations
C. Marketing and Advertising
We may use personal information to tailor and provide you with content and advertisements, including email campaigns, text messages, custom audiences advertising, and interest-based or personalized targeted advertising. You may opt out of marketing at any time as described in Section 5.
3. How We Disclose Your Personal Information
We may disclose your personal information in the following circumstances:
A. Disclosures in Providing Our Services
- Service Providers: We share personal information with vendors and service providers that perform services for us, such as payment processing, data analysis, email delivery, customer service, and marketing assistance.
- Business Partners: We may share personal information with business partners to provide you with a requested product or service, including equipment warranties.
- Social Media Platforms and Advertising Companies: We may share personal information with third-party advertising companies for targeted advertising purposes. This practice may be considered a "sale" or "sharing" of personal information under applicable state laws.
B. Disclosures to Protect Us or Others
We may access, preserve, and disclose personal information to comply with law enforcement, legal process, or to protect the rights, property, or safety of SCP Refrigeration, our users, or others.
C. Disclosure in Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your personal information may be sold or transferred as part of such a transaction, as permitted by law.
4. Cookies and Other Technologies
We use cookies, pixel tags, web beacons, and other tracking technologies ("Technologies") on our Services. These technologies collect information about your browser and device and how you interact with our Services.
- Strictly Necessary Cookies: Required for the website to function. Cannot be switched off.
- Performance/Analytics Cookies: Allow us to count visits and traffic sources to measure and improve the performance of our site (e.g., Google Analytics).
- Marketing/Targeting Cookies: Used by advertising partners to build a profile of your interests and show you relevant ads on other sites (e.g., Google Tag Manager).
You can control cookies through the cookie preference banner that appears when you first visit our website, or at any time by clicking the "Your Privacy Choices" link in our footer. You may also adjust your browser settings to block cookies, though some features of our Services may not function properly.
5. Your Privacy Choices and Rights
Email Communications
You may use the unsubscribe link found in our promotional emails to opt out. You will continue to receive transactional emails related to services you have requested.
Text Messages
You may opt out of promotional text messages by following the instructions provided in the message or by contacting us directly. We do not share your mobile phone number with third parties for their own marketing purposes.
Do Not Track
We do not currently respond to Do Not Track (DNT) signals. However, our Services may recognize certain opt-out preference signals, such as the Global Privacy Control (GPC), and will process such signals in accordance with applicable law.
Cookies and Personalized Advertising
You may control your cookie preferences using the banner displayed on your first visit, or at any time by clicking "Your Privacy Choices" in the footer. Note that cookie opt-outs are browser-specific and must be renewed on each browser and device.
Your Data Subject Rights
Depending on your state of residence, you may have the right to:
- Access: Confirm whether we process your personal information and obtain a copy.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information.
- Opt-Out of Sale/Sharing: Opt out of the sale of your personal information or its use for targeted advertising.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us at scprefrigeration@gmail.com.
6. Texas Privacy Rights
Texas Data Privacy and Security Act (TDPSA)
The Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, grants Texas residents the following rights with respect to their personal data processed by SCP Refrigeration:
- Right to Know / Access: You have the right to confirm whether we are processing your personal data and to access such data.
- Right to Correction: You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.
- Right to Deletion: You have the right to delete personal data you have provided to us or that we have obtained about you.
- Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
- Right to Opt Out: You have the right to opt out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects.
- Right to Appeal: If we decline to take action on your request, you have the right to appeal that decision. We will inform you of the basis for the declined request.
Sensitive Data: Under the TDPSA, certain categories of personal data are considered "sensitive" and require your explicit consent before processing. These include racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexuality, citizenship or immigration status, genetic or biometric data, children's data, and precise geolocation data. We will obtain your consent before processing sensitive data.
How to Submit a Request: Texas residents may submit a request to exercise their rights by:
- Emailing us at scprefrigeration@gmail.com with the subject line "Texas Privacy Request"
- Calling us at (940) 777-1234
We will respond to a verifiable consumer request within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period. We do not charge a fee to process or respond to your verifiable request unless it is excessive or manifestly unfounded.
7. California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. California residents also have rights under the California "Shine the Light" law, which allows you to request information about third parties to whom we have disclosed personal information for direct marketing purposes in the prior calendar year.
California residents under age 18 may request removal of content or information they have posted on our Services by contacting us directly.
To exercise your California rights, please contact us at scprefrigeration@gmail.com or use the "Your Privacy Choices" link in our footer.
8. Retention of Personal Information
We store the personal information we collect as described in this Privacy Policy for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws, or based upon other criteria, including the sensitivity and volume of such data.
9. Children's Information
The Services are not directed to children under 18 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us as described in Section 11. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it.
10. Other Provisions
Third-Party Websites/Applications. The Services may contain links to other websites and applications. These third-party services are not controlled by us. We encourage you to read the privacy policies of each website and application with which you interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications.
11. Contact Us
SCP Refrigeration is the controller of the personal information we process under this Privacy Policy.
If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at: